Advice and Research Design
Sometimes it’s easier to solve a problem when you’ve talked it over with someone else.
We understand there might be times when simply talking through your business, marketing or service challenge, with an independent listening ear, can help you more clearly define your needs, leading to a better solution that fits exactly with the challenge in hand.
A conversation with Wyman Dillon costs nothing; we are happy to listen and offer any advice that we can.
We want our clients to find the best way forward, and that might occasionally mean that there is nothing more for us to do than listen and share our thoughts and experience. Our honest approach to doing business usually results in our clients coming back to us when they need a research service.
Together we can design the right approach, to provide you with the insight you need that will help you make better decisions for your organisation.
Whilst we offer a full research service, we know that you may have a very specific need requiring external support with one element or stage in the project. Wherever we can provide you with a service we will, no matter how large or small the scale, how simple or complex your needs.
Fieldwork and Data Collection
Years of experience and a broad spectrum of skills at our finger tips, we’re ready for action!
We have no interest in providing you with any one particular data collection method, other than the one that is right for your research needs. We work with quantitative and qualitative methodologies to address our clients needs, blending approaches where appropriate to achieve the best possible results.
A conversation with Wyman Dillon costs nothing; we are happy to listen and offer any advice that we can.
We have many in-house facilities and available methods which include:
- Postal and paper-based: designed, managed and processed by our own staff, in-house.
- Online: designed, programmed and administered in-house and / or with selected partners.
Self completion
- Face to face: on street, in-home, hall tests or on location, using our geographically dispersed network of interviewers and supervisors, closely overseen by our field manager.
- Telephone: for structured or unstructured interviewing we have in-house interviewers who work on our premises and are supervised and guided by our own management team. We may also engage with selected partners for large scale quantitative telephone surveys.
Interviewer led
- Monitor the real-time experiences of your customers who have interacted with your organisation across a range of services or situations and their evaluation against set measures.
Mystery Shopping
- A suite of contemporary qualitative techniques, including traditional groups and interviews, online techniques and an innovative electronic approach ideal for consultation and workshops, delivered together with a specialist research partner.
Qualitative approaches
Data Preparation and Processing
We are well known for both our accuracy and attention to detail, providing high quality data you will have confidence in.
We have in-house facilities to turn customer responses into accurate, meaningful and easily analysed data. As well as response handling Wyman Dillon has a ready pool of dedicated data entry and data processing staff, able to increase our project handling volumes according to your requirements.
We have been commended on our ability to accurately interpret and enter complex responses and coding of verbatim customer response is a speciality.
We can provide your data in several formats:
- Data tables to your specification and / or based on our recommendations and suggestions.
- SPSS files, standard or labelled to your specification.
- In a bespoke database as per your requirements (Excel, Access, etc).
We offer Data Preparation and Processing as part of a full service project or as a standalone service, we here to help in any event.
Reporting and Insight Delivery
From well organised data sets to revealing customer insights
In our experience, the clients we work with have varying degrees of need for analysis and reporting of research findings. Dependent on how much time and resource you have available we offer a spectrum of deliverables that allow you to analyse the data yourself through to full analysis, interpretation and communication of the findings by our research consultants.
Where the analysis is undertaken by our own consultants you can be assured that a thorough exploration of the data collected, coupled with market and industry knowledge and expertise will be provided.
Our aim is to support your organisational needs and offer you a flexible service that reflects your requirements on any given project.